Assertive Behaviour In The Workplace: Why It's Important
Why Is Assertive Behaviour Important in the Workplace?
Assertive behaviour is an important part of workplace success. It helps to create a healthy and productive work environment by allowing employees to express their needs, wants, and opinions without being overly aggressive or passive. Assertive behavior also allows for conflict resolution in the workplace and can help foster better communication between colleagues. By understanding the importance of assertiveness in the workplace, employers can create a better work atmosphere that will lead to increased productivity and job satisfaction.
What Is Assertive Behaviour?
Assertive behaviour is the ability to express yourself confidently and openly without being aggressive or passive. It involves speaking up for yourself in a respectful way while still respecting the opinions of others. It is important to be able to communicate your ideas and needs in a professional manner without being overly confrontational or submissive. Assertive behaviour can help employees feel respected and valued, which can lead to improved job performance.
How Can Employers Foster Assertive Behaviour In Their Employees?
One of the best ways for employers to foster assertive behaviour is by creating a workplace culture that encourages open communication. Employers should make sure their employees feel comfortable expressing their opinions and ideas without fear of repercussions. They can also promote assertive behaviour by providing training on how to effectively communicate in the workplace. This could include teaching employees how to be clear and direct with their communication, as well as setting expectations for acceptable workplace interactions. Additionally, employers should provide feedback to their employees about any behaviour that deviates from the expectations.
What Are the Three Key Assertive Behaviours?
The three key assertive behaviours are as follows:
1. Owning your feelings and ideas: Being able to express yourself honestly and openly, without fear or judgement from others.
2. Using “I” statements: Expressing yourself in a respectful way while still being assertive. This means using phrases like “I feel…” instead of blaming someone else for your feelings.
3. Active listening: Taking the time to truly listen to another person and understand their point of view before responding. This shows respect and empathy for the other person.
By encouraging these key behaviours, employers can create a positive work environment where employees feel respected and valued. This will lead to increased job satisfaction and improved performance.
What is An Example of Assertive Behaviour?
An example of assertive behaviour would be if an employee needed to address a problem with their supervisor. An assertive response might look like this: “I understand that I may need to make some changes in order to better complete my job, and I am wondering if you have any suggestions or advice for me on how I can do my job more effectively?”
This statement shows respect for the supervisor while still expressing the employee's needs and opinions in a professional manner.
Types of Assertive Behaviour in the Workplace
There are many different types of assertive behaviour that can occur in the workplace. Some of these include:
1. Direct communication: Being able to clearly and concisely communicate your ideas, needs, and opinions without being too aggressive or passive.
2. Problem-solving: Having a problem-solving attitude when conflicts arise, focusing on finding a solution that works for everyone involved.
3. Setting boundaries: Knowing when to say no and being able to express your limits without feeling guilty or ashamed.
4. Effective negotiation: Being able to compromise and come up with mutually beneficial solutions during negotiations.
How to Be Assertive at Work as a Manager?
As a manager, it is important to be able to demonstrate assertive behaviour. This includes being open and honest with your employees while still respecting their opinions and ideas. It also involves setting clear boundaries for yourself and your team members and addressing issues in a timely manner. As a manager, you should also take the time to listen to the concerns of others before making decisions or giving directions. This will help to foster a culture of respect and collaboration in your workplace.
Why Do We Have Problems With Being Assertive?
Here are a few reasons why we may have problems with assertion:
1. Low self-esteem:
Having low self-confidence can lead to a passive attitude in the workplace, which can make it difficult to be assertive and speak up for yourself.
2. Fear of conflict:
Many people fear confrontation and are hesitant to express their own opinions or stand up for themselves if they think it will result in an argument.
3. Stress:
Stress can cause people to become overwhelmed and make it difficult for them to think clearly or express themselves in an assertive manner.
4. Lack of knowledge:
Not knowing how to be assertive or understanding the importance of assertion can lead to misunderstandings and conflicts in the workplace.
What Happens If We Aren't Assertive Enough?
If we aren't assertive enough in the workplace, it can lead to a lack of respect from colleagues and supervisors. It can also result in employees feeling undervalued, which can lead to decreased job satisfaction and productivity. Additionally, not being assertive enough can make it difficult to resolve conflicts or stand up for yourself if you feel as though you are being treated unfairly.
What To Do If Assertiveness Results In Conflict?
If assertiveness results in conflict, it is important to stay calm and be understanding of the other person's perspective. Taking a few deep breaths can help give you time to think before responding. It is also helpful to focus on finding solutions rather than assigning blame or getting emotional. If all else fails, taking a break from the situation can provide an opportunity for both parties to take a step back and cool down before continuing the conversation.
Do you want more personalized help with assertiveness or building your leadership toolkit overall? Don’t hesitate to reach out here.
Interested in Learning More About Assertiveness?
Here are some additional resources on assertiveness. Please Google the titles below.
Could You Benefit From Assertiveness Training? – Psych Central
Being assertive: Reduce stress, communicate better – Mayo Clinic
The One Skill All Leaders Should Work On – Harvard Business Review